Frequently Asked Questions

TurtleCard helps you explore and book activities for your children Gives them access to sports, music, dance, arts, languages, and so much more. You can sort by location too. Watch your kids learn and have fun!
You can create an account by signing up and browse 100's of activities under the Activity Tab. Booking activities can happen once you buy a plan suitable to your needs.Once you have the credits you can start booking your favorite activities right within TurtleCard.
Yes! We are available in the App Store and Play Store. Besides, the TurtleCard website is fully responsive for a great experience in most browsers on your computer, tablet or smartphone.
We accept payment methods with most major credit and debit cards.
Credits are what we use to book activities. You can purchase different denomination of credits as per the plans.How you use those credits is entirely up to you! Each class has a credit value mentioned against it, every time you book a class that credit value gets deduced from your account. In case you have insufficient credits you will be promoted to buy more credits to book a class.
Even if you knew all the activities out there in the city, contacting each vendor and booking activities individually is troublesome. TurtleCard takes away the trouble of booking multiple activities across multiple vendors (manually) and gives members only pricing on a variety of activities.
Most activities have a cancellation policy of 24 Hours. If cancelled later then the credits are deducted.We follow the policy as shared by our partners
You can cancel your current booking and book another time that suits you.If you have less than 24 Hours for the class and want to re schedule then we recommend you to reach out to the activity provider directly.
You can visit our Be a Partner Page & fill in the form. Our representative will reach out to you within 24 Business Hours.
You can cancel an appointment under My Profile >> My Appointments. Please read T's & C's for the particular activity to check if the appointment can be cancelled as some activities do not allow cancellations.
We regularly run referral programs. If you would like more information on the same, please drop us an email at hello@turtlecard.ae
Click on forgot password at the time of signing in. You will receive an email to reset your password.
We are giving 25% off all our plans. Use promo code PROMO25 at the time of purchase.